YOU HAD
ME AT HELLO.

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No pressure, no committment. Let's just see if we're a good fit!

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Frequently Asked Questions

What exactly is brand identity and why do I need it?

A brand identity is how your business looks, feels and speaks to the world. It includes your logo, colour palette, typography, and overall vibe. A strong brand identity builds trust, sets you apart and makes sure your business looks as professional as it is behind the scenes.

How long does the process take?

It depends on your needs, but most brand identity projects take 3–6 weeks. I’ll share a timeline at the start and keep you in the loop every step of the way. If you do need something quicker, we can always work together to negotiate a suitable timeframe.

What if I already have a brand identity?

If you’ve got some brand elements but need help pulling it all together with consistency and polish, I offer design support for individual touchpoints too. Think of me as your brand’s sidekick!

I’m not “design-savvy” - will you be able to help me?

I break everything down into easy, bitesize steps and provide all the tools, templates and guidance you’ll need. I’ll even show you how to use platforms like Canva or Adobe Express so you feel confident running with it on your own.

Can I come back for more designs later?

Yes, please do! I offer ongoing design support through my Creative Memberships which are monthly plans where you get regular, on-brand designs and VIP treatment. Or we can just touch base on an ad hoc basis to create the designs you need!

Why don’t you list packages or prices on your website?

Because no two businesses are the same. The cost of design depends on a few important factors like the scope of work, timeframe, deliverables and the return on investment it can offer your business. My services are completely tailored to your needs, so I prefer to provide custom quotes after we’ve had a proper chat about your goals. That way, you’re not paying for things you don’t need - or missing out on things you do.

Do you offer payment plans?

Yes – I know investing in your brand is a big step, so I offer flexible payment plans to help spread the cost. Just let me know during the enquiry stage and we’ll make it work for you.

Balanced Accounts Clothing Merchandise Design

Balanced Accounts.

Michelle Thompson

Emma completely understood our vision and translated it into a bold, striking identity that feels both unique and authentic. Every detail, from typography to colour choices, was thoughtfully crafted. Beyond delivering a stunning brand package, Emma guided us through the process with clear communication and expert advice. We’ve had countless compliments on our branding and couldn’t be happier.

see project

And the reviews are in...

Balanced Accounts Clothing Merchandise Design

Balanced Accounts.

Michelle Thompson

Emma took the time to understand not just what we do, but how we want our clients to feel when they interact with our brand. She addressed all our pain points with her expertise, creating a bright, playful colour palette, a unique logo set and personalised characters that make our brand approachable while staying professional.

see project

Very Craftea Tissue Paper, Card and Sticker Design

Very Craftea.

Tas Jennings

I have never had such comprehensive documents from a designer before! From the quotation to the brand presentation, to the touchpoints and then the handover - all of it was clear and concise. It was a massive undertaking but it felt like a very easy process and I now have a brand I am proud of that speaks to me and my customers and I truly believe it will take me to the next level with my business!

see project

Fotofetti Business Card Design

Fotofetti.

Daisy Bonham

Upon our initial consultation, Emma cut through all the noise to really understand what I was trying to achieve without me even knowing what I wanted! An absolute genius! And when she delivered the new brand, it quite literally brought me to tears (and this is coming from a person who has never really liked many designers work!). It was everything I could have asked for and so, so much more.

see project

Paradox Shopping Bag

Paradox.

Alex Carter

Emma completely understood our vision and translated it into a bold, striking identity that feels both unique and authentic. Every detail, from typography to colour choices, was thoughtfully crafted. Beyond delivering a stunning brand package, Emma guided us through the process with clear communication and expert advice. We’ve had countless compliments on our branding and couldn’t be happier.

see project

Sweets and Treats.

Jacqui Geen

Working with Emma was an absolute dream from start to finish. She instantly understood the nostalgic, playful feel we wanted for Sweets and Treats and turned it into a brand identity that feels fun, unique and totally us. Emma’s attention to detail was second to none, and nothing was ever too much trouble. Her communication was always clear and friendly, and she made the whole process feel easy and exciting!

Every great design starts with an even better story...